🧭 General about the new version.
- What improvements does the new version of the system offer? The new version of Antara MP represents a qualitative leap in functionality, user experience and scalability. Designed based on direct customer feedback and current operational needs, it incorporates:
- Improved overall performance and reduced loading times.
- Renewed, modern interface, with improved accessibility for different types of users.
- New functionalities for traceability, integrations, visualization and reportability.
- SaaS model:
- Web access from any location and device.
- Agile deployment of updates.
- Reduction of the operational burden on the client's IT team.
- What are the main differences between the On-Premise version and the SaaS version?
| Feature | On-Premise Version | SaaS version |
|---|---|---|
| Infrastructure | On client servers | In the cloud, without local infrastructure |
| Updates | Manuals, by internal IT team | Automatic, managed by Antara |
| Maintenance | At customer's expense | Included in the service |
| Access | From internal network or VPN | From any browser with secure connection |
| Scalability | Limited to available hardware | Elastic and on demand |
| Security | Depends on customer configuration | Standards-based and continuous monitoring |
- Does the new version include all the features we already use? Yes. The new version was designed to be fully compatible with current functionality. In addition, enhancements and extensions based on customer feedback are included.
- Will any data be lost when migrating to the new version? No. Data integrity is guaranteed through planned and validated migration processes, including backups and subsequent verification.
- Can we continue using the previous version if we are not ready to migrate? Yes. The On-Premise version will remain operational while a roadmap for the transition is planned and agreed upon.
📄 Migration and Business Continuity
- How will the migration process from our current version be carried out? Through a phased plan, which includes:
- Survey of current information.
- Compatibility assessment.
- Data and configuration migration.
- Validation with the client.
- Start-up in a productive environment.
- How long will the migration take? It varies depending on the size of the client and the data to be migrated.
- Will we have to stop our operations during the migration? No. It is done in parallel and with scheduled low-impact cutoff.
- Is there a test environment to validate before migrating completely? Yes, a staging environment is enabled for functional testing, training and process validation.
- What support will you provide during the transition? Full support from our product and support team, with direct channels and communication plan.
🛡️ Security and compliance
- How do you ensure the confidentiality and security of our information in the SaaS version?
- Role-based access controls.
- Continuous monitoring.
- Practices aligned to ISO 27001 and SOC 2.
- Does the SaaS system comply with regulations such as ISO 27001, SOC 2 or others? Yes, our service is aligned to ISO 27001 and we are certified.
- Where is our data physically stored in the SaaS version? In certified datacenters (Azure)
- What are the options for data backup and recovery?
- Automatic daily backups.
- Conservation for 30 days.
- Restoration upon request and operational continuity plan.
📈 Performance and availability
- What levels of availability are guaranteed in the SaaS version? 99.5% monthly, with defined monitoring and SLAs.
- What happens if there is a system crash? The contingency protocol is activated, immediate notification and prioritized recovery.
- How are response times and overall performance managed? Through automatic resource scaling, continuous optimization and real-time monitoring.
📋 Costs and licensing
- Does the pricing model change when moving from On-Premise to SaaS? Yes, we move from a perpetual licensing model to a monthly or annual subscription.
- What is included in the SaaS subscription price?
- Access to the platform.
- Maintenance and upgrades.
- Technical support.
- Backups and secure hosting.
- Are there any additional costs for storage, users or additional modules? Only in case of exceeding the limits included in the contracted plan.
👥 Access and users
- How are user roles and accesses managed in the new version? Through a system of roles configurable by the client and with traceability.
- Do we need to retrain our users? A short refresher session is recommended. The new interface is intuitive and similar to the previous one.
- Is the new version compatible with our current systems (ERP, BI, etc.)? Yes, existing integrations (API REST, Webhooks, exports) are maintained and improved.
🔧 Support and customization
- Will we still have access to personalized support? Yes. Support is maintained via email, ticketing and direct support for SaaS customers.
- Is it possible to customize functionalities in the SaaS version as we did in On-Premise? Some customizations are maintained. Configurability and extensibility are encouraged through parameters.
- What options are there if we need new features? They can be channeled via joint roadmap, feature request or custom integrations.
🔍 Control and audit
- Can we audit system activity as we did before? Yes, the audit trail of key actions is maintained.
- How are logs and traceability managed in the SaaS version? Through a centralized log system, with the possibility of visualization or export on demand.
